Thursday 16 February 2012

Inside Sales Manager, Yahoo! - Bengaluru Area, India

Please repond to jmark@yahoo-inc.com

About Yahoo!
Yahoo! is the premier digital media company. We deliver your world, your way by creating deeply personal digital experiences that keep more than half a billion people connected to what matters most – across devices and around the globe. And it's the Yahoos behind the scenes who make this all possible. We are energetic, idea-driven people who are passionate about shaping the future of the digital world. So if this sounds like you, come show us what you've got.

Job Description

Description:
The Manager of InsideSales is responsible for day to day supervision of the Inside SalesRepresentative staff.  This role isrequired to drive, monitor and report inside sales activities. The Managerwill also lead a retention team which is responsible for subscription renewalof YSB customers with high focus on reducing churn.

Major Responsibility Areas:
-         Interview, hire, coach, mentor and develop thestaff into a high performance team.
-         Publishing Weekly/Monthly/Quarterly SalesDashboard to the Director
-         Handle Sales quota of > 15 Million INR in aquarter.
-         Setspriorities and serves as subject matter expert for Yahoo! India Small Businessproduct suite and client requirements.
-         Establishes and maintains good workingrelationships with YSB Sales, Customer Support, Engineering and MarketingOrganization.
-         Monitors performance of inside salesrepresentatives through call monitoring and other measures to ensureutilization and efficient service.
-         Manage the Inbound and Outbound Telesales teamby appropriate KRAs and Metrics.
-         Leads by example through the effective displayof personal and professional integrity.
-          Provides developmental opportunities,delivering feedback and coaching to Inside Sales staff.
 
RenewalsSales :
-         Ensure QoQ Renewal percentage growth of YSB customers.
-         Ensure high contact rate.
-         Develop strategies to reduce churn byproactively identifying risk accounts.
-         Assist the Director in setting quotas and forecastingrevenues for Renewals.
InsideSales:
-         Develop strategies to generate and increasehigh quality leads from Online ( Website ) and Inbound ( Toll Free Number )mediums.
-         Map 360 degree view of complete Sales cyclefrom Lead generation to On-boarding.
-         Constantly coach the team on handling salesobjections and maximizing conversions.
-         Assistthe Director in setting quotas and forecasting revenues from Inside Sales.
-         Ensures the achievement of sales quotas andgoals.

Desired Skills & Experience

Qualifications and Skills Required:
-         Bachelors Degree, Engineering ,  IT/Computer Science preferred
-         Total 6 to 8 yrs of exp , out of which 3  years experience in Sales/Account Managementrequired, preferably in an internet  orTechnology Organization.
-         Strong leadership, people management, and teambuilding skills necessary. Previous supervisory or management experiencepreferred.
-          Workingknowledge of outbound and inbound telesales, basic marketing principles andpractices.
-         Excellent verbal and written communicationskills.
-         Proficiency with MS Office Programs, such asExcel, Word, PowerPoint, Access.
-         Strong organizational skills and the abilityto exercise judgment in prioritizing tasks in order to meet schedules anddeadlines.
-         Strong analytical skills. Ability to identifyproblem areas, trends, opportunities and take appropriate action.  Aptitude for evaluation, problem solving,planning, and organization.
-         Persuasive skills to cut through the organizationaldependencies and reduce turnaround time.
-          Knowledge of the sales and customer lifecycle.
-         Basic knowledge of electronic payment gatewayslike CCavenue and Credit Card is a plus.
-         Prior experience of handling SMB andEnterprise customers is a plus.
-         Knowledge of Yahoo! Small Business or anyother Web Hosting/Ecommerce platform is a plus.

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